Terms and Conditions
The plain language terms for buying from Silka. Nothing here takes away rights you already have under New Zealand law.
Who you are buying from
Silka is operated in New Zealand. Prices are in New Zealand dollars and include GST. Payment is handled by Stripe, which means your card details go to Stripe and never touch this site.
Orders
Placing an order is a request to buy, and the sale is made when payment is taken. If anything is wrong with an order, email [email protected] with your order number and we will sort it out.
Subscriptions
A subscription renews monthly until you cancel. You can skip a delivery or cancel at any time from the link in every email, and cancelling stops future deliveries without affecting anything already shipped.
Your rights
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993. Goods must be of acceptable quality, fit for purpose, and match their description. Our returns policy sits on top of those rights, not instead of them.
Returns and refunds
The 90 day risk free trial, how to start a return, and when your refund lands are all on the returns page.
What the product is
Silka is a cosmetic. It is not a medicine, and it does not treat or cure any condition. If you have a skin condition, ask your doctor before using any new product.
Contact
Questions about these terms go to [email protected].