Refund policy
Use it properly for three months. If your skin looks no different to you, tell us and we refund what you paid. This page is the detail behind that, including the parts that are less convenient to say.
Ninety nights to decide
You have ninety days from the day your order arrives. That is roughly three sets, which is long enough to actually know, and it is the reason the trial is not a fourteen day scramble. Opened is fine. The trial only means something if you used the product.
How to start a return
Email [email protected] with your order number and say you are returning it. That is the whole process. We reply with where to send it. There is no form and no phone call.
When your money comes back
Once the return arrives with us the refund goes back to the card you paid with, usually within five working days, and then your bank takes its own time. We refund what you paid, including the campaign discount that was applied.
Who pays the postage
If the order arrived damaged, faulty or wrong, we pay both ways. Otherwise return postage is yours. That is the honest version of free returns, and we would rather say it here than hide it in the price for everybody.
Subscriptions
Returning a set refunds that set. It does not on its own cancel the subscription, so cancel it from your account or the link in any email if that is what you want. Cancelling stops the next charge and nothing after it.
If something is faulty
The Consumer Guarantees Act applies and it is stronger than this policy. A faulty product is repaired, replaced or refunded, and the ninety night window is not a limit on that. Send us a photograph and we will sort it out.
What we will not refund
A product deliberately damaged, or a return that never arrives because it was sent without telling us first. Email us before posting anything back and neither of those can happen.
Contact
Silka, New Zealand. [email protected]